FAQs

Q: Where are your products manufactured?

A: Our manufacturing facility is located in Nadi, Fiji, on the main island of Viti Levu.

Q: Where do you ship from?

A: Orders placed on www.nama-fiji.com are shipped from San Francisco, CA, USA. 

Q: Where do you ship to?

A: We currently ship to the U.S., Canada, and the U.K. International drop-shipping is available and requires a custom quote, which will be provided in USD. Email orders@nama-fiji.com for a quote. 

Q: What are your shipping options?

A: We currently offer free shipping to anywhere in the U.S. There is a $15 USD flat shipping rate to Canada which includes prepaid duties and taxes. There is a $30 USD flat shipping rate to the U.K; customer is responsible for customs fees. Everywhere else requires a custom quote; email orders@nama-fiji.com.

Q: What is your shipping policy?

A: Please find our shipping policy in the bottom menu. 

Q: What currency are your prices listed in?

A: USD.

Q: What is your return policy?

A: We accept returns within 30 days after purchase. Please find our return policy in the bottom menu. 

Q: Do you track my product’s batch number?

A: Yes, we track every product’s batch number. We follow very strict Quality Control policies to ensure customers have the best possible experience with our products.

Q: Where are your products sold in Fiji?

A: At Essence Fiji, Nadi Backroad, and at Jack's of Fiji at the Nadi, Suva, and Lautoka locations. 

Q: Are your products tested on animals?

A: No, our products are never tested on animals.

Q: Do you put any synthetic fragrance in your products?

A: No, our products do not contain any synthetic fragrance.

Q: If I want to partner with Nama Fiji, who do I reach out to?

A: Submit your contact information here

Q: Do you offer a way to trial your products?

A: We offer two trial kits to test our produce range. Find the 'Trial Kit' collection under 'Shop' in the main menu.