FAQ
Our manufacturing facility is located in Nadi, Fiji, on the main island of Viti Levu.
Orders placed on www.nama-fiji.com are shipped from Los Angeles, CA, USA.
We are currently shipping to the U.S only. See below for other international options, or check our full shipping policy here.
We currently offer free shipping anywhere in the United States, and work closely with providers in Fiji, and New Zealand. For those customers outside the USA, please check our 'find nama' page frequently (or subscribe to our newsletter) to see if we have expanded to your area. You'll find we are making regular updates throughout 2024. For those regions we are not yet covering, don't fret! Please reach out to us for a custom quote at orders@nama-fiji.com to discuss order minimums and shipping options. Though we want to share Nama Fiji with the world, we also want to be mindful of the impact we have on the planet, and strive to be responsible in that regard.
Please find our shipping policy here, or navigate to our store policies in the bottom menu.
All prices are listed in USD.
We accept returns within 30 days after purchase; you simply have to reach out to us at orders@nama-fiji.com with your order number to begin the process.
Please find our full return policy here, or navigate to our store policies in the bottom menu.
Yes, our products can already be found at locations around the world, and as per our shipping policy [store policy LINK], you can always reach out to request personalized shipping to your region if it is not yet available.
Yes, though we have certain requirements and brand standards so please reach on our Contact page to learn more!
Yes, we track every product’s batch number. We follow very strict Quality Control policies to ensure customers have the best possible experience with our products.
At Essence Fiji, Nadi Backroad, and many Jack's of Fiji locations (including Nadi, Suva, and Lautoka). Products are also available for purchase by guests at many partnering resorts including Six Senses, Tokoriki, Kokomo and more. Check out our 'find nama' page for more details!
No, our products are never tested on animals; they are organic, locally sourced, and 100% cruelty free.
No, our products do not contain any synthetic fragrance and are all natural. Many customers have likened the clean, natural scent to lemongrass, and notice it most in products with higher concentrations of nama (like our gel serum).
Please visit our contact page, we're excited to meet you!
In our effort to share Nama Fiji with as much of the world as we can, we are open and interested in many kinds of partnerships; including:
- Brand Partners
- Spa Partners
- Stockists
You can learn more by following the previous links, or send us an email directly via partners@nama-fiji.com
We currently offer a discovery kit containing 8 products (in 15ml sizes), allowing customers to experience most of our product range before choosing their favorites! Shop here to discover nama for yourself!